95% of the staff are extremely friendly and helpful, but unfortunately one rotten apple can wreck it all. In the past I have had nothing but great experiences here,m S o I will only let this one bad experience draw it down to 3-stars in hope the owner takes action.
I will continue to support this True Value but won't touch the Lock Shop with a 10' pole ever again unless this is addressed.
IF I COULD GIVE A NEGATIVE STARS I WOULD..DO NOT RENT FROM THEM. If you speak with Frank he will speak down to you and lie. Care more about his lunch then how is business is being ran.
skip the big box stores where no one can tell you anything other than "Aisle 4" then leave you. This is the best hardware store around! Super friendly staff, great community support too.!
The last thing is the outrageous price for cutting my keys. There is absolutely nothing different between cutting a normal key and a transponder key, yet they charged me $10 per key when normally it's $2. As a small business owner I understand that they are trying to incentivize me to purchase the key from them, but this is straight highway robbery given It takes less than a minute to make the key... and you make me sign a release of liability! If you're going to charge me a ridiculous price at least stand behind your work. Luckily they cut mine okay.
Brantley was very competent and personable. Although they were closing in 45 minutes he was more concerned with our happiness with paint than acting put out like at big box stores. He helped us find the right paint color combo and mixed ten gallons while holding pleasant conversation with us. Highly recommend.
Horrible appliance delivery service. Bought new speed queen washer and dryer. On delivery day the delivery guys were an hour late and never called. I just completely remodeled my kitchen and they drug the washer across the A/C vent scratching the paint off of it in three places. I asked him to mover the dryer back further he informed it was all the way back. I looked and it had 4 inches to go I told him that and he said it will be ok there. I had to give him a direct order to move it and finally he did. Once they were done with install they said that's it were done. I asked if they were going to level it and he said its level. They never put a level on it. I again asked if they would level it because it didn't look level. He then picked the washer up about 5 inches off the floor, dropped it and said it's level. I again questioned him and he said we've been doing this for 9 years every day it's level. After they left I got a level and checked, the machines are 3/4 of an inch off level from side to side it is very visible. Basically the installers refused to level the machines they could care less about how they install these machines very sad. I don't know how they keep their jobs? I called and complained to the store and am waiting a response from the manager.
The women running the locksmith shop is absolutely rude, condescending, and unprofessional. When I arrived at the counter S he was on the phone cussing at one of their vendors for not returning her call right in front of me as a customer. I brought in my own keys to have cut, and she looked at me straight in the eye and told me I was incompetent and wouldn't be able to program them. Guess what, I programmed them without any issue.
Murdale True Value Hardware is a US Hardware Store based in Carbondale, Illinois. Murdale True Value Hardware is located at 1915 W Main Murdale Shpg Center, Carbondale, IL 62901, USA.
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