I have been shopping at this store for years now. The employees are always helpful and nice. I was just there for my 6 month check-up on my jewelry and I was in and out very quickly and everyone was super nice. She told me about a big sale on Saturday and I am definitely going to be there! They have a large selection and the diamonds are gorgeous!
3 employees working on saturday, need to drop something off for repair and I have been here for 30 minutes with at least one person in front of me. Absolutely ridiculous. Why spend thousands here if you get treated like trash when you come back?
Employees are rude. The girl that helped me. Sized my ring incorrect. So when i got it back it was to big. Then had to send it back again was still not correct. Went to another store they had put all my info in the computer incorrect what a mess wont be back to the carbondale store.
Free watch service. No high pressure sales!
Awful Service. Oh, and don't bother bringing it up to the store manager, he will tell you he will call you with a resolution and proceed to do the exact opposite.
Kay Jewelers is a US Jewelry Store based in Carbondale, Illinois. Kay Jewelers is located at 1215 E Main St Suite 1070, Carbondale, IL 62901, USA.
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