I walked here tonight to get food because it is pretty close to me. When I got there all their doors were closed with a sign that they were closed for maintenance. I called to find out if there was some way I could get food & they said no because only drive-through was open & I was not in a car. He said they were expecting maintenance to be there soon, but clearly they weren't there yet, so they could have been courteous enough to let me come in to make my purchase. Nevertheless, it would make more sense to have maintenance outside of regular business hours so it doesn't affect customer service.
Didn't get our order right. Got home with our food and noticed it wasn't correct. Called the store and they refused to make it right. The cashier even read back our order correctly!
Also, I have had to ask them to wash their hands before serving my food twice before. One of the times the girl was sweeping & cleaning the floor & when she was called by the manager to serve my food, she came around the counter & started preparing in front of me & the manager with her dirty hands. Another time, someone who just walked in to start her shift started preparing my food & again I had to ask that she washed her hands. It seems normal practice for their cashiers to handle money, credit card, coupons, & other items from multiple customers then serve your food just the same. These are unsanitary practices. No wonder there are all kinds of hepatitis, E-Coli, & other outbreaks in America because people don't wash their hands before they serve you food.
WORST PLACE EVER, dont be fooled by the fake 5 star rating this place is terrible, between the cold food, messed up orders, and rude staff.... RUN stay far away from the worst rated restaurant in Carbondale IL
I guess I only eat there still because it is cheap & convenient, but still!
Service was fast and workers were polite. We ate inside and they brought our food to our table instead of calling us to the counter.
There were out of red beans and rice. Chicken was fine. No more to say.
Popeyes Louisiana Kitchen is a US Restaurant based in Carbondale, Illinois. Popeyes Louisiana Kitchen is located at 500 E Walnut St, Carbondale, IL 62901, USA.
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